Frequently Asked Questions

We offer four delivery options:

- Express Home Delivery for orders in mainland France: next day delivery (working days), from the date of shipment.
- Express Delivery to a Pickup Point for orders in mainland France: next day delivery (working days), from the date of shipment.
- International Colissimo Delivery: for orders within the EU and outside the EU (delivery within 5 to 7 working days).
- In-store Pickup (Click & Collect): at our stores in Marseille and Aix-en-Provence – pickup in 2 hours, subject to availability.

Additional Information:

- For deliveries to pickup points, you have 14 days to collect your package. After this period, the package will be returned to us. You will then need to pay the shipping fees for a new delivery.

- Any order placed before 4pm (working days) is usually shipped the same day.

- In mainland France, Express Delivery allows receipt within 24 hours (working days).

- For Corsica, the delivery time is 3 working days.

- Internationally, expect delivery within 5 to 7 working days.

Different delivery methods in Metropolitan France:

- For purchases over 350€:

Express to a pickup point (next day, working day) - 0€ FREE

Express to your home (next day, working day) - 12€

- For purchases under 350€:

Express to a pickup point (next day, working day) - 10€

Express to your home (next day, working day) - 15€

- Click & Collect pickup at our stores - free

Special orders: delivery within 5 to 10 days (special orders are not eligible for refunds).

Deliveries to Corsica:

- Standard delivery +15€

Different delivery methods in EU and non-EU countries:

- For purchases over 350€:

Home delivery (5 days) - 20€ to 50€

- For purchases under 350€:

Home delivery (5 days) - 25€ to 50€

For non-EU countries, the delivery fee is 50€ for a 5 to 7 day delivery.

Since January 1st, 2021, exchanges with Great Britain (England, Wales, and Scotland, excluding Northern Ireland) are no longer considered intra-European exchanges, but rather exchanges outside of the European Union. As a result, new customs formalities and additional tariffs may potentially apply to shipments destined for Great Britain. These charges are your responsibility and range between 8 and 17% of the total order price. Once the order is shipped, the shipping providers will contact you directly in case you need to pay customs fees.

We can deliver to your home or workplace.
If you would like to have your order delivered to your workplace, please make sure that someone will be there to receive it.

If your order has been returned to Armenak by one of our delivery partners, it may be due to the following reasons:

- After several attempts, our partner was unable to deliver the package to the specified address

- The delivery address is incomplete.

- The package was damaged in transit.

- The customer did not arrive at the pick-up point in time to collect the package.

Please contact us to schedule a second delivery.
If the delivery address initially provided by you is incorrect, you will need to pay for the new shipping fees.

If you are not present during the delivery of the package, the courier will try to leave the package in your mailbox or with a neighbor or the building's concierge.
If no one can retrieve the package, the courier will leave you a delivery note informing you on how to arrange for a new delivery or indicating the pick-up point where you can collect your package.

- Refund: If you wish to proceed with a refund, you have a 14-day cooling-off period from the date of delivery of your order to make your return.

- Exchange and credit: If you wish to proceed with an exchange or credit, you have a 30-day cooling-off period from the date of delivery of your order to make your return. To allow the customer service to set aside the desired product for exchange, please contact us at 04.91.33.30.97 or by email contact@armenak.fr.

All products must be returned in a box (new or recycled) that protects the box and its contents. This box must contain the product in its original box and in original condition, i.e., new, with all accessories, the return form, and a copy of the invoice.

To generate the return form, you can go to your customer account on our website www.armenak.fr Go to "Order History," select the relevant order, and follow the instructions under the "Return" section.
You can also contact our customer service at 04.91.33.30.97 or by email at contact@armenak.fr so that we can send it to you.

However, incomplete products (box, accessories, travel pouches), worn, or damaged products will not be accepted for return or refund. They will be re-shipped at the buyer's expense. Then, prepare your package and drop it off at the post office requesting a shipping label.

The return shipping costs are the responsibility of the buyer; in the case of an exchange, the shipping costs for the new product are covered by Armenak.

For any in-store returns, please bring a copy of the original invoice.
We will offer you a store credit, an exchange, or a refund.

Special orders are not eligible for refunds.

In the case of a cash on delivery return, the item(s) received by us are checked in our facilities. The refund will be processed within 30 days by bank transfer, Scalapay, or Paypal depending on the payment method chosen during your order.

Thank you for referring to the deadlines provided based on the chosen shipping method. Upon receipt of the package, we will check and process it to proceed with the exchange or refund. If you have not received any news from us within the initially planned deadlines, please contact customer service at 04.91.33.30.97 or by email at: contact@armenak.fr.

If you wish to proceed with an exchange or return, you must send back the ordered item according to the conditions specified below or return it to one of our Armenak boutiques. In this regard, you can use the return slip to submit your request. Shipping costs are not refundable, and return costs are the responsibility of the buyer in accordance with Article L. 121-20 of the Consumer Code.

For any in-store return, please present yourself with a copy of the original invoice.
We will offer you a store credit, an exchange, or a refund.

Special orders are not eligible for refunds.

In the case of a refund, the item(s) received by us are checked in our boutiques, and the refund is processed by bank transfer or via Paypal within 30 days. You have a 14-day cooling-off period from the delivery of your order to make a return. Every product must be sent back in a box (new or recycled) that protects the box and its contents. This box must contain the product in its original box with all its accessories, the return slip, and a copy of the invoice, in original condition, i.e., new.